Terms & Conditions

Effective Date: 13 August 2026
Last Updated: 13 August 2026

1. About Saisha

Maelle Health Technologies Pvt Ltd ("Company", "we", "us" or "our") operates Saisha, a digital health platform designed to help individuals understand, track and manage their health through digital tools, health information, Care Plans, consultations and services provided by qualified professionals and other approved Partners.

Saisha may provide individuals with tools and services to:

track health information;
access health information and educational resources;
manage Care Plans;
access consultations;
communicate with qualified healthcare professionals and other approved Partners;
maintain and access health records and documents;
receive reminders and notifications; and
access other services made available through the Platform.

These Terms & Conditions ("Terms") govern your access to and use of Saisha, including the Saisha website, applications, products, features, technology and services (collectively, the "Platform").

By accessing, registering for or using the Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must not access or use the Platform.

2. The Saisha Ecosystem

Saisha may operate through different applications, interfaces and services, including:

Saisha Health, the patient-facing application; and
Saisha Care, the professional-facing application used by approved Partners.

The specific features available through either application may vary depending on location, eligibility, service availability, regulatory requirements and the version of the Platform being used.

2.1 Saisha Health

Saisha Health is designed primarily for Patients and may provide features including:

health tracking;
menstrual and reproductive health tracking;
health information and educational resources;
personalized or technology-enabled Care Plans;
consultations;
communication with Partners;
health records and documents;
reminders and notifications; and
other services made available through Saisha.

2.2 Saisha Care

Saisha Care is the professional-facing application through which approved Partners may:

create and manage professional profiles;
complete professional verification;
receive and manage consultation or service requests;
communicate with Patients;
review information made available for a Patient's care or requested service;
document consultations and professional interactions;
create, review or contribute to Care Plans;
provide professional services within their permitted professional scope;
manage schedules and availability;
receive payments or settlements, where applicable; and
use other professional tools provided by Saisha.

3. Definitions

For purposes of these Terms:

"Patient" means an individual who uses Saisha Health or related Saisha services to track, understand, manage or receive services relating to their health.

"Partner" means an individual professional or approved service provider permitted to provide services through Saisha, including doctors, healthcare practitioners, dermatologists, nutritionists, dietitians, fitness professionals, wellness professionals, coaches and other approved service providers.

"User" means a Patient or Partner, as applicable.

"Platform" means Saisha and the websites, applications, products, features, services, technology and infrastructure through which Saisha is made available.

"Care Plan" means a health, nutrition, fitness, wellness or other plan made available through Saisha, whether generated by the Platform, created or reviewed by a Partner, or otherwise provided through the Platform, as applicable.

"Personal Data" means any data or information relating to an identified or identifiable individual that is protected as personal data under applicable data-protection law.

"User Content" means information, text, documents, images, communications, reviews, feedback or other material submitted, uploaded, generated or shared by a User through the Platform.

"Professional Services" means healthcare, nutrition, fitness, wellness, counselling or other professional services provided by a Partner within the Partner's applicable professional scope.

4. Eligibility

You must provide accurate and complete information when creating or maintaining an account.

By using Saisha, you represent that:

you are legally capable of entering into these Terms;
the information you provide is accurate and not misleading;
you will update your information when it changes; and
you will use Saisha in compliance with applicable law and these Terms.

Certain services may have additional eligibility requirements, including age, location, professional qualification or verification requirements.

Where a service is intended for an individual below the applicable age of consent, we may require parental or guardian involvement or consent in accordance with applicable law.

Partners must satisfy the professional qualification, registration, verification and other requirements applicable to the services they seek to provide through Saisha.

5. Your Saisha Account

Some Platform features require you to create an account.

You are responsible for:

maintaining the confidentiality of your login credentials;
ensuring that information associated with your account remains accurate;
taking reasonable steps to prevent unauthorised access to your account; and
notifying us promptly if you believe your account has been compromised.

You are responsible for activities carried out through your account, except where unauthorised activity results from circumstances for which you are not responsible.

You must not:

impersonate another person;
create an account using another person's information without authorization;
share your account credentials with another person;
attempt to gain unauthorised access to another account;
use Saisha for fraudulent, unlawful or harmful purposes; or
interfere with the security or operation of the Platform.

6. Health Information and Medical Disclaimer

Saisha provides health information, tracking tools, educational resources, Care Plans and technology-enabled features intended to support informed health decisions.

Saisha is not, by itself, a substitute for professional medical advice, diagnosis or treatment.

Information provided through the Platform should not be interpreted as a diagnosis or definitive assessment of a medical condition unless it is expressly provided by an appropriately qualified Partner as part of a Professional Service.

Except where expressly provided as part of a Professional Service, information available through Saisha is not intended to constitute:

a medical diagnosis;
a prescription;
a medical treatment plan;
an emergency medical service; or
a substitute for consultation with a qualified healthcare professional.

You should not delay seeking medical care because of information obtained through Saisha.

If you have symptoms that are severe, persistent, worsening or concerning, you should seek appropriate medical attention.

Medical Emergencies

Saisha is not an emergency medical service and must not be relied upon for emergency medical situations.

If you believe you are experiencing a medical emergency, seek immediate medical attention through an appropriate emergency medical service or healthcare facility.

7. Personalized and Technology-Enabled Care Plans

Saisha may provide personalized Care Plans based on information you provide, information generated through your use of the Platform, health-tracking information, educational content, algorithms, technology-enabled assessments and, where applicable, information or recommendations provided by Partners.

Care Plans may include recommendations relating to:

health tracking;
lifestyle;
nutrition;
physical activity;
sleep;
symptom management;
educational resources;
preparation for consultations; and
other activities relating to health management.

A Care Plan generated or provided by the Platform without professional review is intended as a technology-enabled health resource and does not constitute a medical diagnosis, prescription or individualized medical treatment plan.

Where a Care Plan is created or reviewed by a Partner, the Partner is responsible for the professional advice or recommendations they provide within the scope of their professional practice and applicable service.

Technology-enabled recommendations, assessments, predictions or suggestions may be based on incomplete or user-provided information and may not be appropriate for every individual.

Individual health outcomes vary. We do not guarantee that following any Care Plan will result in a particular health outcome.

8. Consultations and Professional Services

Saisha may provide access to consultations and other Professional Services provided by qualified Partners.

Where you use a consultation or Professional Service:

the relevant Partner is responsible for the professional advice, diagnosis, assessment, treatment or other professional service they provide within their applicable scope of practice;
Saisha may facilitate the technology, scheduling, communication, documentation or administrative aspects of the service;
the professional relationship may be between you and the relevant Partner or healthcare provider, depending on the structure of the service;
you are responsible for providing accurate and relevant information to the Partner;
you should disclose relevant health information necessary for the Partner to provide appropriate professional services; and
you should follow the Partner's instructions regarding further evaluation, treatment, follow-up or in-person care, where applicable.

A teleconsultation may not be appropriate for every medical or health-related condition. The relevant healthcare professional may determine that an in-person examination, diagnostic test or other form of care is necessary.

Where a Registered Medical Practitioner provides telemedicine services, the consultation will be subject to applicable professional and regulatory requirements.

Nothing in these Terms limits any rights you may have under applicable consumer protection, healthcare or other mandatory laws.

9. Partner Verification and Professional Responsibilities

Partners are responsible for ensuring that information they provide to Saisha regarding their identity, qualifications, registrations, licences, experience and professional status is accurate and current.

Saisha may conduct verification checks before or during a Partner's use of the Platform. Verification does not constitute a guarantee or endorsement of a Partner's professional competence, suitability or outcome.

Partners agree to:

provide Professional Services only within their applicable professional scope;
maintain all qualifications, registrations, licences and permissions required to provide their services;
provide accurate and professional information to Patients;
maintain appropriate professional standards;
protect Patient confidentiality;
use Patient information only for legitimate purposes connected with authorised services;
maintain appropriate records where required by applicable law or professional standards;
comply with applicable healthcare, professional, consumer protection, data-protection and other laws; and
promptly notify Saisha if any material change occurs to their professional status or eligibility.

Saisha may suspend or restrict a Partner's access where information provided by the Partner cannot be verified, becomes inaccurate, or where continued access may create legal, professional, safety or security concerns.

10. Health Tracking

Saisha may allow Patients to record information relating to their health, including:

menstrual cycles;
symptoms;
lifestyle;
health activities;
nutrition;
physical activity;
sleep;
medications or other health information where supported; and
other information the Patient chooses to provide.

Tracking tools are intended to help Users understand patterns in the information they record.

Predictions, estimates, calculations or recommendations generated by tracking tools are not guaranteed to be accurate and should not be relied upon as a substitute for professional medical assessment.

For example, cycle, ovulation or fertility-related predictions are estimates based on information and methodology available to the Platform and may not accurately reflect biological events in every individual.

11. Your Health Information and Personal Data

You may choose to provide health-related and other Personal Data to Saisha.

You should only provide information that is accurate to the best of your knowledge and that you are authorised to provide.

Our collection, use, storage, disclosure and other processing of Personal Data is governed by our Privacy Policy, which forms part of these Terms.

We may process information for purposes including:

providing and improving Saisha;
delivering requested services;
facilitating consultations and Professional Services;
personalizing your experience;
maintaining security;
preventing fraud and misuse;
complying with applicable law; and
other purposes described in our Privacy Policy and applicable notices or consents.

Where required by applicable law, we will obtain appropriate consent or rely on another legally permitted basis for processing Personal Data.

Where the Company determines the purpose and means of processing Personal Data, the Company will act as the Data Fiduciary or in such other capacity as may apply under applicable data-protection law.

Where the Company processes Personal Data on behalf of another entity and does not determine the purpose and means of such processing, the Company may act as a Data Processor or in such other capacity as may apply under applicable data-protection law.

The applicable role of the Company in relation to particular processing activities will depend on the nature, purpose and structure of the relevant processing and will be further described in the Privacy Policy and applicable notices.

12. Patient–Partner Relationship and Data Access

When a Patient requests, books or participates in a service provided by a Partner, Saisha may make available to that Partner the Personal Data reasonably necessary to provide the requested service, subject to applicable law and applicable permissions or authorisations.

Depending on the service, information made available may include:

relevant health history;
symptoms;
diagnoses;
laboratory or diagnostic information;
medications;
lifestyle information;
nutrition information;
physical activity information;
relevant Care Plans;
consultation history;
documents or reports; and
other information reasonably necessary for the requested service.

A Partner will not automatically receive unrestricted access to all information held by Saisha merely because the Partner is registered on the Platform.

Saisha may use role-based and need-to-know access controls to limit the categories of Personal Data accessible to different Partners.

Partners must access and use Patient information only for legitimate professional purposes connected with services they are authorised to provide.

Partners must maintain the confidentiality of Patient information during and after their use of the Platform, subject to applicable law and their professional obligations.

Where a Partner independently determines the purposes and means of processing information or maintains records independently of Saisha, that Partner may have separate legal, regulatory and professional responsibilities regarding that information.

13. Communications

Saisha may facilitate communications between Patients and Partners through features such as messaging, notifications, consultation interfaces or other communication tools.

Users must use such communication features responsibly and only for legitimate purposes connected with Saisha.

Users must not use the Platform to:

harass, threaten, abuse or intimidate another person;
transmit unlawful, misleading or harmful material;
distribute unsolicited commercial communications;
solicit another User for unrelated or unauthorised commercial purposes; or
circumvent Platform safeguards or restrictions.

Saisha may take reasonable measures to protect Users, maintain security and enforce these Terms, subject to applicable law and the Privacy Policy.

14. User Content and Feedback

You retain any rights you may have in User Content that you submit to Saisha, subject to the rights and permissions necessary for us to operate the Platform.

By submitting User Content, you represent that:

you have the right and authority to provide it;
it is not knowingly false, misleading or unlawful;
it does not infringe another person's rights; and
its submission does not violate any applicable law or contractual obligation.

You grant the Company a non-exclusive, limited licence to host, store, reproduce, process, transmit and display User Content to the extent reasonably necessary to provide, maintain, secure and improve the Platform and deliver the services you request, subject to our Privacy Policy and applicable law.

For clarity, where User Content contains Personal Data, including health-related information, the Company's processing of such information will be governed by the Privacy Policy, applicable consent or other lawful basis, and applicable data-protection law. Nothing in this licence grants the Company any independent right to use Personal Data beyond the purposes permitted under applicable law and the Privacy Policy.

You may provide feedback, suggestions or ideas regarding Saisha. We may use such feedback without compensation or obligation to you, provided that doing so does not disclose your Personal Data in violation of applicable law or our Privacy Policy.

15. Third-Party Services

Saisha may provide access to or integrate with third-party services, including:

healthcare providers;
diagnostic laboratories;
pharmacies;
payment providers;
technology platforms;
wearable devices; and
other service providers.

Third-party services may be governed by their own terms and privacy policies.

Where you choose to use a third-party service, you acknowledge that the relevant third party may be responsible for the service it provides.

We do not guarantee the availability, accuracy, quality, safety or suitability of third-party services, except to the extent expressly required by applicable law.

16. Payments, Subscriptions, Cancellations and Refunds

Certain Saisha services may be offered for a fee.

Before purchasing a paid service, you will be provided with information regarding the applicable price, taxes where applicable, billing frequency, service period, cancellation terms and other material terms.

Where subscriptions are offered:

subscription fees may be charged according to the billing cycle disclosed at the time of purchase;
you may cancel a subscription in accordance with the cancellation process made available by Saisha;
cancellation may not automatically entitle you to a refund for a period already paid for, except where required by applicable law or the applicable refund policy;
promotional offers may be subject to additional conditions; and
prices may change for future billing periods, subject to applicable notice requirements.

For consultations or Professional Services, cancellation, rescheduling, no-show and refund conditions may vary by service or Partner and will be communicated before purchase where applicable.

Specific refund, cancellation and payment terms communicated at the time of purchase will form part of the applicable service terms.

Nothing in this section limits any mandatory consumer rights available under applicable law.

17. Acceptable Use

You agree to use Saisha only for lawful and legitimate purposes.

You must not:

reverse engineer, decompile or attempt to extract source code from the Platform;
circumvent security or access controls;
interfere with the operation of the Platform;
introduce malicious code or other harmful material;
scrape, copy or systematically extract Platform data without written authorization;
use Saisha to build or operate a competing service using our proprietary materials;
use automated systems to access the Platform in a manner that places unreasonable load on our systems;
impersonate a healthcare professional or Partner;
submit false professional credentials or health information;
misuse another person's Personal Data; or
use Saisha in a manner that could harm other Users, the Company or the Platform.

18. Intellectual Property

Saisha and its underlying technology, software, design, content, trademarks, logos, graphics, databases, methodologies, Care Plan materials and other proprietary materials are owned by or licensed to Maelle Health Technologies Pvt Ltd, unless otherwise stated.

Nothing in these Terms grants you ownership of any intellectual property belonging to the Company or its licensors.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable and revocable right to access and use Saisha for its intended purposes.

You must not reproduce, distribute, modify, sell, license, publicly display, commercially exploit or create derivative works from our proprietary materials without our prior written permission, except where such use is expressly permitted by applicable law.

The names Saisha, Saisha Health, Saisha Care and Maelle Health Technologies Pvt Ltd, together with associated logos and marks, may constitute trademarks or other proprietary rights of the Company.

19. Platform Availability and Changes

We aim to keep Saisha available and reliable, but we do not guarantee that the Platform will always be:

available without interruption;
error-free;
secure from every possible threat;
compatible with every device or software environment; or
free from inaccuracies or technical limitations.

We may modify, update, suspend or discontinue features or services from time to time.

Where reasonably practicable, we will provide notice of material changes that significantly affect the services you use.

Nothing in this section limits any rights or remedies available to you under applicable law.

20. Disclaimers

To the maximum extent permitted by applicable law, Saisha is provided on an "as available" basis.

We do not guarantee:

any particular health outcome;
that information provided through the Platform will be complete or error-free;
that predictions, estimates or health assessments will always be accurate;
that the Platform will identify every health condition or risk;
that a Care Plan will produce a particular result;
that every consultation or Professional Service will be suitable for every Patient; or
uninterrupted availability of the Platform.

The Company does not guarantee the outcome, effectiveness or suitability of Professional Services provided by Partners.

Nothing in these Terms excludes or limits any liability or legal right that cannot lawfully be excluded or limited under applicable law.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Maelle Health Technologies Pvt Ltd will not be liable for indirect, incidental, special, consequential or punitive losses arising from your use of, or inability to use, Saisha, except where such liability cannot legally be excluded.

This may include, where legally permissible, losses arising from:

reliance on general health information;
reliance on technology-enabled or non-clinical Care Plans;
temporary interruption of the Platform;
third-party services;
information supplied by Users or third parties;
inaccuracies in User-provided information;
health predictions or estimates generated by the Platform; or
unauthorised access resulting from circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude liability for matters that cannot legally be excluded, including liability arising from fraud, wilful misconduct or any other liability that applicable law does not permit us to limit.

Nothing in this section is intended to limit the professional responsibility of a Partner for Professional Services provided by that Partner.

22. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Maelle Health Technologies Pvt Ltd, its directors, officers, employees, contractors and service providers from claims, losses, liabilities, damages and expenses arising from:

your material breach of these Terms;
your unlawful use of the Platform;
your misuse of another person's information;
your User Content;
your violation of another person's rights; or
your fraudulent or wilfully improper use of the Platform.

This provision does not apply to the extent that the relevant claim arises from our own unlawful conduct or liability that cannot legally be transferred to you.

23. Suspension and Termination

We may suspend or terminate your access to all or part of Saisha where reasonably necessary, including if:

you materially breach these Terms;
you use the Platform unlawfully or fraudulently;
your conduct creates a security or safety risk;
information provided by you is materially false or misleading;
suspension is required by law or a lawful regulatory direction; or
continued access could materially harm Saisha, other Users or our systems.

For Partners, access may also be suspended or terminated where:

professional credentials cannot be verified;
a required registration, licence or authorization has expired, been suspended or withdrawn;
the Partner provides services outside their permitted professional scope; or
the Partner's conduct presents a material professional, safety, legal or reputational risk.

Where reasonably practicable, we will provide notice before termination or suspension, unless immediate action is necessary for security, legal or safety reasons.

You may stop using Saisha at any time.

Termination does not affect rights or obligations that accrued before termination or provisions that are intended to survive termination.

Treatment and retention of Personal Data following account closure or termination will be governed by our Privacy Policy and applicable law.

24. Changes to These Terms

We may update these Terms from time to time to reflect changes to Saisha, applicable law, technology or our business practices.

For material changes that significantly affect your rights or obligations, we will provide reasonable notice where required or appropriate.

The updated Terms will be posted on the Platform with a revised "Last Updated" date.

Your continued use of Saisha after the effective date of revised Terms constitutes acceptance of those revised Terms, to the extent permitted by applicable law.

25. Governing Law and Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection and other mandatory legal rights, disputes arising out of or relating to these Terms or your use of Saisha shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the Company's registered office.

Nothing in this section prevents you from exercising any statutory right or remedy available to you under applicable law.

26. General Provisions

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Our failure to enforce a provision of these Terms does not constitute a waiver of our right to enforce that provision later.

These Terms, together with our Privacy Policy and any additional terms expressly applicable to specific Saisha services, constitute the agreement governing your use of the Platform.

Where additional terms apply to a particular service, those terms will be presented to you before or at the time you use or purchase that service.

If there is a conflict between these Terms and specific service terms presented to you for a particular service, the specific service terms will apply to the extent of that conflict.

27. Grievance Redressal

If you have a complaint, concern or grievance relating to the Platform, a Partner, a transaction, a Professional Service, content, privacy, Personal Data or any other aspect of Saisha, you may contact us using the details provided below.

Grievance Officer: Satya Madhu Varshini Maddala
Email: madhumsv@saishahealth.com
Website: https://www.saishahealth.com/
Registered Office: B605, Backside of Pista Hz Gothic Pentagon Clouds, Bachupally, K.V. Rangareddy, Telangana, India – 500090

We will acknowledge and address grievances in accordance with applicable law and our applicable policies.

For privacy-related grievances, requests or complaints concerning the processing of Personal Data, you may also use the privacy grievance mechanism described in our Privacy Policy.

Nothing in this section limits any statutory right or remedy available to you under applicable law.

28. Contact Us

If you have questions or general enquiries regarding these Terms or Saisha, you can contact us through:

Maelle Health Technologies Pvt Ltd
Product: Saisha
Website: https://www.saishahealth.com/
Email: info@saishahealth.com
Registered Office: B605, Backside of Pista Hz Gothic Pentagon Clouds, Bachupally, K.V. Rangareddy, Telangana, India – 500090

For privacy-related requests, please refer to our Privacy Policy and the contact information provided there.